The 7-day refund

If the site is not what you expected, we give your money back. You have 7 days after paying to ask, from your dashboard. The last day shows next to the button.

1. 1

   Ask in your dashboard

   In Settings, open Plan and payments and press Ask for a refund. You can tell us why, if you want. Before you send it, the screen says what happens to your site. Press Confirm request.

2. 2

   We look at the request

   We get the request straight away. Until we reply, your dashboard shows Refund request sent and your site stays as it is.

3. 3

   We make the refund

   We send the amount back to the method you paid with: card, MB WAY, Multibanco or Klarna.

4. 4

   You get an email

   The email says how much we refunded. The money usually shows up in 5 to 10 working days, depending on the bank. If we can't make the refund, the email says why and your site stays as it was.

What you wrote on the site and your guest list stay in your account. If you want everything deleted, see Delete your account and data.

What about the 14 days in the law?

For a distance purchase, the law gives 14 days to withdraw. Because the site is published straight after payment, at your request, that right ends when it is published. You accept this in the conditions box before paying. Our 7 days still apply.