Terms and conditions

joinVows lets you create a wedding website, publish it at its own address (for example, ana-e-rui.joinvows.com) and manage the RSVPs, the gift list and the wedding planning on a dashboard.

These terms apply to anyone who creates an account or buys a plan. By creating the account or paying, you accept these terms and our privacy policy.

• You must be at least 18 to create an account.
• The details you give must be true. You are responsible for keeping your password safe and for what is done with your account.
• Creating the account and preparing the site is free. The site only becomes visible to guests after you choose and pay for a plan.

• The plans and what each one includes are on the pricing page. The price shown at the time of purchase applies.
• You pay once, with no monthly fees.
• Extras, such as an extra round of changes or a setup call with us, are optional and paid separately.
• You can move to a higher plan at any time. You only pay the difference from what you have already paid.

• We accept card, MB WAY and Multibanco. On the Único plan, Klarna too. Payments are processed by Stripe; card details never pass through us.
• The site is published as soon as payment is confirmed. By card and MB WAY, that takes seconds. By Multibanco, when the bank confirms payment of the reference.
• You receive the payment confirmation by email.

The site stays online for 12 months on the Essencial and Elegante plans, and 24 months on the Único plan, from the day you pay. It never ends earlier than 3 months after the wedding date: if you move the date later, the period follows. Moving up a plan never shortens it. The exact date is in Definições, Plano e pagamentos.

We email you 30 days and 7 days before the period ends, and again on the day it ends.

When the period ends, the site is not deleted. It stays at the same address, free of charge, as a keepsake: your names, the cover, your story and the photos stay. RSVP, gifts and the payment details for them, addresses, the programme, travel and the questions are switched off.

You can add 12 more months for €19, paid once, before or after the period ends, as many times as you like. The 12 months count from the end of the period, or from the day you pay if it has already ended. Everything on the site works again straight away.

Refund within 7 days. If you do not like it, we refund the full amount within the first 7 days after purchase, no questions asked. Ask in Settings, Plan and payments, or write to support@joinvows.com. Once refunded, the site is no longer visible to guests.

Right of withdrawal. For a distance purchase, the law gives you 14 days to withdraw without giving a reason. Because the site is published right after payment, at your request, that right ends when the site is published. By paying, you confirm that you are asking for immediate publication and that you understand this. The 7-day refund still applies.

• The text and photos you put on the site are yours. You only give us the permission needed to store them and show them on your site.
• Only use photos and text you have the right to publish.
• You may not use joinVows for content that is illegal, offensive, misleading or that infringes the rights of others. In those cases, we may remove the content or suspend the site, and we will let you know.

The guest list is yours, and you decide who to invite and what data to add. We process that data on your behalf, only so the site and the dashboard work, as described in the privacy policy. You agree to use that data only for your wedding.

Gift money goes straight from guests to you, by transfer to the IBAN or by the MB WAY number you give. joinVows does not receive, hold or take commission on that money, and is not a party to those transfers. Always check your own account for what you have received.

Each plan includes a number of rounds of changes made by our team, shown on the pricing page. A round is one request with the changes you want on the site. We make the changes within a reasonable time and let you know when they are done.

We do everything we can to keep your site available, but there may be short interruptions, for maintenance or because of failures in services we rely on. When that happens, we fix it as fast as we can.

Nothing in these terms limits your statutory rights as consumers, or our liability where the law does not allow it to be limited.

You can ask for the account to be deleted at any time, in the dashboard's Settings or by email to support@joinvows.com. We may close an account that seriously breaches these terms, after warning you, except when the law requires us to act immediately.

If we change these terms, we update the date at the top of the page and tell you by email before the change takes effect. Changes do not affect a plan you have already paid for.

These terms are governed by Portuguese law. If you have a complaint, write to support@joinvows.com first: we want to sort it out with you.

If it is not resolved, you can turn to an alternative consumer dispute resolution body, such as CNIACC, the Portuguese national consumer arbitration centre (cniacc.pt). More information on the Portal do Consumidor (consumidor.gov.pt).